Returns & Refunds

We're sad to see you're curious about a refund or return!

As most of our products are customised to each individual's customers, children, family, or significant others, we are unable to accept returns for our products. However, we want every single Clever Champs customer to be satisfied and if you're not happy about your order, please email us at unhappy@cleverchamps.com! Whatever the concern may be, we'll be sure to make it right.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us at cs@cleverchamps.com

Exceptions / non-returnable items

Certain types of items cannot be returned such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

In the unlikely event that you'd like to return or exchange (and we're able to accommodate a non-custom item return), please email us at cs@cleverchamps.com to begin the process!